From our shop to your wall.
Every sign is made to order. Here's how production, shipping, and returns work.
Production time
Because every sign is custom-made to your design, production takes 2–5 business days before it ships. During high-volume periods (holidays, major sales), production may run slightly longer; if that happens, we'll email you an updated estimate.
Shipping rates & delivery
- Free standard shipping on orders over $150
- Flat-rate shipping applies to orders under $150, calculated at checkout
- Most orders arrive within 3–7 business days after production is complete
- UK and Canada orders may be subject to customs fees or import duties, charged separately by your local carrier
- You'll receive a tracking link by email as soon as your sign ships
Packaging
Signs ship in custom-fit protective packaging designed to prevent damage in transit. If your order arrives damaged, contact us within 48 hours of delivery with photos and we'll arrange a replacement at no cost.
Where we ship
We currently ship to the United States, United Kingdom, and Canada. Delivery times and rates vary by destination and are calculated at checkout. International orders (UK and Canada) may take a few extra business days for customs processing beyond our standard delivery estimate. We're working on expanding to more countries; reach out if you're outside these regions and we'll let you know when that changes.
Custom orders
Because each sign is made specifically to your text, font, color, and size, custom orders are final sale and cannot be returned for a change of mind. We'd rather get it right the first time, which is why every order goes through our live preview before production starts.
When you can return or exchange
- Your sign arrived damaged or defective
- We made an error in your text, font, color, or size versus what you submitted
- Your sign stops working properly within the 12-month warranty period
What's not eligible
- Change of mind after production has started
- Typos or design choices submitted correctly by the customer
- Damage from improper installation or outdoor use of an indoor sign
How it works
Contact us within 7 days
Email info@myneonaura.com with your order number and photos of the issue.
We review your claim
Our team responds within 1–2 business days to confirm next steps.
We fix it
Approved claims are repaired or replaced at no cost, shipping in 5–7 business days.
