Got questions?

Head to our design studio, type your text, and pick a font, glow color, backboard style, and size. Everything updates live so you see exactly what you're ordering before you check out.

Right now the design studio offers a curated selection of fonts rather than custom uploads. If you have a specific logo or font in mind, email us and we'll let you know if we can accommodate it as a custom request.

Yes, up to 30 characters per sign. Shorter phrases also tend to look bolder and read more clearly once lit up.

If your order hasn't entered production yet, email us right away and we'll do our best to update or cancel it. Once production has started, we're no longer able to make changes since each sign is custom-built to your design.

2–5 business days, since every sign is made to order. During high-volume periods like holidays, it may take slightly longer, and we'll email you an updated estimate if that happens.

Shipping is free on orders over $150. Orders under that are charged a flat rate calculated at checkout.

We currently ship to the United States, United Kingdom, and Canada. UK and Canada orders may be subject to customs fees or import duties charged separately by your local carrier.

You'll get a tracking link by email as soon as your sign ships, so you can follow it the whole way.

Since each sign is made specifically to your text, font, color, and size, custom orders are final sale for change-of-mind returns. If your sign arrives damaged or we made an error versus what you submitted, we'll make it right at no cost.

Contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement at no cost to you.

Every sign is covered for 12 months against LED failure, wiring or transformer defects, and manufacturing issues, at no cost for parts or labor. Physical damage from drops or misuse isn't covered.

Email info@myneonaura.com with your order number, a description of the issue, and a photo or video. We typically respond within 1–2 business days, and approved claims ship a replacement in 5–7 business days.

Unplug it first, then wipe gently with a soft, dry cloth. Avoid liquid cleaners or abrasive materials on the acrylic and LED components.

Our signs are designed for indoor use only. Outdoor or wet-location use isn't covered under warranty.

No, LED neon runs cool to the touch, unlike traditional glass neon, so it's safe near curtains and fabric with normal use.

LED neon uses very little power, so occasional extended use is fine. For longevity, we still recommend turning it off when you're not around using the included remote.

All major credit and debit cards, plus any additional methods available at checkout through our payment provider.

No, Neon Aura gift cards never expire and can be used at any time.

In most cases, yes. Some promotions may have restrictions, which will be noted at checkout.